here comes the lengthy diagnostic report. hope that helps with problem solving.
------------------
System Information
------------------
Time of this report: 8/13/2013, 13:58:22
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: German (Regional Setting: German)
BIOS: BIOS Date: 07/12/13 19:27:10 Ver: 04.06.05
Processor: Intel(R) Celeron(R) CPU G1610 @ 2.60GHz (2 CPUs), ~2.6GHz
Memory: 2048MB RAM
Available OS Memory: 1730MB RAM
Page File: 973MB used, 2487MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: RDPDD Chained DD
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: 865 MB
Dedicated Memory: 256 MB
Shared Memory: 609 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
Driver Name:
Driver File Version: ()
Driver Version:
DDI Version: 11
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B70EE0-4340-11CF-C468-0A20BEC2C435}
Vendor ID: 0x0000
Device ID: 0x0000
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Not Available
D3D Status: Enabled
AGP Status: Not Available
-------------
Sound Devices
-------------
Description: Remote Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID:
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: {3.0.0.00000001}.{6C26BA7D-F0B2-4225-B422-8168C5261E45}
Driver Version: ()
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: , 0 bytes
Other Files:
Driver Provider:
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1E26
| Matching Device ID: usb\root_hub20
| Service: usbhub
| Driver: usbhub.sys, 3/25/2011 05:29:26, 343040 bytes
| Driver: usbd.sys, 3/25/2011 05:28:59, 7936 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub
| | Driver: usbhub.sys, 3/25/2011 05:29:26, 343040 bytes
------------
PS/2 Devices
------------
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/14/2009 01:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/14/2009 03:48:04, 50768 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x045E, 0x00F0
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/14/2009 02:00:20, 31232 bytes
| Driver: mouclass.sys, 7/14/2009 03:48:27, 49216 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/21/2010 05:23:47, 63360 bytes
| Driver: sermouse.sys, 7/14/2009 02:00:20, 26624 bytes
| Driver: mouclass.sys, 7/14/2009 03:48:27, 49216 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 104.0 GB
Total Space: 127.8 GB
File System: NTFS
Model: ATA WDC WD30EFRX-68A SCSI Disk Device
Drive: D:
Free Space: 109.1 GB
Total Space: 127.9 GB
File System: NTFS
Model: ATA WDC WD10EADS-00L SCSI Disk Device
Drive: E:
Free Space: 1391.4 GB
Total Space: 2733.6 GB
File System: NTFS
Model: ATA WDC WD30EFRX-68A SCSI Disk Device
Drive: F:
Free Space: 228.4 GB
Total Space: 825.9 GB
File System: NTFS
Model: ATA WDC WD10EADS-00L SCSI Disk Device
--------------
System Devices
--------------
Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_1E2D1849&REV_04\3&11583659&0&D0
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 3/25/2011 05:29:04, 52736 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/25/2011 05:29:14, 325120 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/25/2011 05:29:26, 343040 bytes
Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor DRAM Controller - 0150
Device ID: PCI\VEN_8086&DEV_0150&SUBSYS_01501849&REV_09\3&11583659&0&00
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_1E261849&REV_04\3&11583659&0&E8
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 3/25/2011 05:29:04, 52736 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/25/2011 05:29:14, 325120 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/25/2011 05:29:26, 343040 bytes
Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_81681849&REV_06\4&33B94F4C&0&00E3
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_1E221849&REV_04\3&11583659&0&FB
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_88921849&REV_04\3&11583659&0&D8
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/21/2010 05:23:47, 122368 bytes
Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_244E1849&REV_A4\3&11583659&0&F0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/21/2010 05:23:47, 184704 bytes
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16
Device ID: PCI\VEN_8086&DEV_1E16&SUBSYS_1E161849&REV_C4\3&11583659&0&E3
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/21/2010 05:23:47, 184704 bytes
Name: Intel(R) B75 Express Chipset LPC Controller - 1E49
Device ID: PCI\VEN_8086&DEV_1E49&SUBSYS_1E491849&REV_04\3&11583659&0&F8
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/14/2009 03:48:27, 15424 bytes
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_1E101849&REV_C4\3&11583659&0&E0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/21/2010 05:23:47, 184704 bytes
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_1E3A1849&REV_04\3&11583659&0&B0
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1E02&SUBSYS_1E021849&REV_04\3&11583659&0&FA
Driver: C:\Windows\system32\DRIVERS\iaStorA.sys, 11.06.0000.1030 (English), 9/1/2012 18:01:56, 647736 bytes
Driver: C:\Windows\system32\DRIVERS\iaStorF.sys, 11.06.0000.1030 (English), 9/1/2012 18:01:56, 28216 bytes
Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_1E311849&REV_04\3&11583659&0&A0
Driver: C:\Windows\system32\DRIVERS\iusb3xhc.sys, 1.00.0005.0235 (English), 7/27/2013 16:41:28, 789824 bytes
Name: Intel(R) HD Graphics
Device ID: PCI\VEN_8086&DEV_0152&SUBSYS_01521849&REV_09\3&11583659&0&10
Driver: n/a
------------------
DirectShow Filters
------------------
DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18147
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,,
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
Overlay Mixer2,0x00200000,1,1,,
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18175
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18175
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,,
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
NetBridge,0x00200000,2,0,netbridge.dll,6.01.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7601.17514
AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713
WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713
PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713
WDM Streaming Rendering Devices:
HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio HDMI out 3,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514
Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514
BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708
WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Audio Renderers:
Remote Audio,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Remote Audio,0x00200000,1,0,quartz.dll,6.06.7601.17713
---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: