The native resolution of the source computer that we are using is 1920 x 1080. In situations where the configuration that we are using works the display resolutions are set to 1920 x 1080 on both the LCD of the device as well as the projector in this case. We have attempted to lower the resolution to 1280 x 800, and have tried other lower resolutions as well with the same results. Attempting to display in extended mode or duplicate in these different resolutions also have the same result.
Thanks